Thank you for choosing AFASI LLC. To ensure your satisfaction with our creative handmade products, please see our return policy below. Please read these terms carefully before purchasing.
- One-Time Sale Statement
All our creative handmade products are for one-time sale only. Returns and exchanges are generally not supported after purchase unless the product is damaged in transit or has a quality defect. - Product Damage or Defect
If you receive a product damaged in transit or with obvious quality issues, please contact our customer service team within 48 hours of receipt at [623 850 8958], providing relevant photos and your order number.
We will decide whether to offer an exchange or refund based on the circumstances. If eligible, we will cover the return shipping costs due to the product issue.
- Return Process
After receiving confirmation, please return the damaged or defective product following these steps:
Prepare the product along with all accompanying accessories, instructions, and original packaging.
Send the product back to the address provided by customer service. Please ensure the product is returned within a reasonable timeframe.
Keep your mailing receipt for future inquiries. 4. Refund and Processing Time
Once we receive the returned product and confirm its condition, we will process your refund within 7-10 business days.
The refund will be returned to the original payment method used for your purchase. The exact arrival time may vary depending on the bank or payment platform.
- Returns for Non-Quality Issues
We regret that we cannot accept returns for personal reasons (such as dislike, incorrect size, etc.). Please carefully consider and confirm your purchase decision before placing an order.
- Customer Support
If you have any questions about returns or need further assistance, please feel free to contact us by email or phone. We are happy to support you.
Thank you for your support and understanding of AFASI LLC. We look forward to bringing you more high-quality handmade product experiences!
